Shipping policy

Here is the complete translation of your Shipping Policy into English, formatted and ready to copy and paste onto your online store:

Shipping Policy

Shipping Zones

We regularly ship to the Peninsula:

  • Spain (Peninsula only)

  • Portugal (Peninsula only)

Note: We currently do not process automated shipments to the Canary Islands, Balearic Islands, Ceuta, Melilla, or the Portuguese islands (Madeira and Azores).

Would you like to ship outside our standard zone?

If you wish to place an order for delivery to the Balearic Islands, Canary Islands, Ceuta, Melilla, or any other international destination, please contact us prior to your purchase via email or WhatsApp. We will be happy to assist you personally, providing you with available transport options and specific costs before you complete your order.

Shipping Costs and Free Shipping

  • Spain (Peninsula):

    • Shipping cost: €5.99

    • FREE SHIPPING on orders over €60

  • Portugal (Peninsula):

    • Shipping cost: €6.99

    • FREE SHIPPING on orders over €80

Processing and Transit Times

  • Processing time: Orders are processed and prepared within 24 to 48 business hours (Monday through Friday, excluding weekends and holidays) after payment confirmation.

  • Transit time (once the package is shipped):

    • Spain (Peninsula): 24 - 48 business hours.

    • Portugal (Peninsula): 3 - 5 business days.

Note: During peak periods (Christmas, Black Friday, sales, or special promotions), transit times may experience slight delays beyond our control.

Order Tracking

Once your package leaves our facilities, you will receive a confirmation email with a tracking number and a link to the courier's platform so you can check the status of your delivery at any time.

Delivery Address and Undelivered Shipments

It is the customer's responsibility to provide a complete and correct shipping address.

  • If a package cannot be delivered due to an incorrect or incomplete address, or because it was not picked up within the stipulated timeframe after delivery attempts by the shipping company, the package will be returned to our facilities.

  • In such cases, to resend the order, the customer must pay for the new shipping charges. If the customer chooses to cancel, the cost of the products will be refunded, minus the transport expenses incurred.

Delivery Issues

If your package arrives with visible signs of tampering or external damage, we recommend noting it on the delivery driver's slip upon signing and taking photos before opening it.

If you have not received your order after the estimated transit times have passed, please contact us via email or WhatsApp so we can lodge a claim with the transport agency and offer you a quick resolution.