Refund policy

Here is the complete translation of your Refund and Return Policy into English, formatted and ready to copy and paste onto your online store:

Return and Refund Policy

Right of Withdrawal and Returns (14 Days)

In accordance with Spanish and European legislation, you have a period of 14 calendar days from the receipt of your order to exercise your right of withdrawal and request the return of a product, without providing any justification.

For a return to be accepted, the item must meet the following conditions:

  • Be in the same condition in which you received it: unused, undamaged, and with its original tags attached.

  • Keep its original packaging.

  • Provide proof of purchase or the corresponding order number.

Exceptions and Excluded Products

For reasons of hygiene, health protection, and the nature of the product (in accordance with Art. 103 of the Spanish General Law for the Defense of Consumers and Users), there are exceptions in our catalog:

  • Jewelry and Fashion Jewelry (Earrings, Necklaces, and Bracelets): For strict hygiene and health protection reasons, these items include a security seal/sticker. If this security seal or sticker has been removed or tampered with, the product cannot be returned or exchanged under any circumstances.

  • Customized or Made-to-Order Products: Items made to order or personalized.

  • Gift Cards.

How to Initiate a Return?

To request a return, please contact us through any of our customer support channels:

  • Email: goudoti.spain@gmail.com

  • WhatsApp: +34 613601736

Once your return request is approved, we will provide you with instructions and the shipping label/address to send the package.

Return Shipping Costs: Return transport costs are the responsibility of the customer. The cost of the collection/transport service is:

  • Spain (Peninsula): €5.99

  • Portugal (Peninsula): €7.99

This amount will be automatically deducted from the total refund amount when processing the return.

Note: Returns sent on your own initiative without prior communication and approval from us will not be accepted. In the case of defective or damaged products, or shipping errors made on our part, these costs will not apply.

Defective, Damaged Products, or Shipping Errors

Please inspect your package upon receipt. If the item is defective, damaged, or if you receive the wrong product, contact us immediately via email or WhatsApp so we can evaluate the issue and offer a quick solution (replacement or refund at no extra cost to you).

Exchanges

The fastest and most efficient way to ensure you get what you want is to return the item you have following our standard return process, and once the return is accepted, make a separate purchase for the new item through our online store.

Refunds

Once your return is received and inspected at our facilities, we will notify you whether the refund has been approved or rejected.

If approved, the refund will be automatically processed to your original payment method within a maximum of 10 to 14 business days. Please note that the exact time it takes for the refund to reflect in your account may vary depending on your bank or credit card issuer.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us via email or WhatsApp.